دانلود کتاب مدیریت کیفیت کل و شش سیگما Total Quality Management and Six Sigma

This volume can help those who are interested in the quality management field to understand core ideas along with contemporary efforts done in the field and authored as case studies in this volume. This volume may be useful to students, academics and practitioners across diversified disciplines. In order to survive in a modern and competitive environment, organizations need to carefully organize their activities regarding quality management. TQM and six sigma are the approaches that have been successful in solving intricate quality problems in products and services. ---- Contents: -- Preface -- Section 1 Quality Management -- Chapter 1 Artificial Intelligence Tools and Case Base Reasoning Approach for Improvement Business Process Performance -- Chapter 2 Improving ‘Improvement’ by Refocusing Learning: Experiences from an –Initially- Unsuccessful Six Sigma Project in Healthcare -- Chapter 3 Project Costs and Risks Estimation Regarding Quality Management System Implementation -- Chapter 4 What Quality Management Allied to Information Can Do for Occupational Safety and Health -- Chapter 5 Reducing Mirror Slippage of Nightstand with Plackett-Burman DOE and ANN Techniques -- Chapter 6 Redesigning the Service Process for Total Quality in Government Hospitals: Evidence from Kwara State -- Chapter 7 Some Applicable Methods to Analyze and Optimize System Processes in Quality Management -- Chapter 8 Competence Education and Training for Quality -- Section 2 Six Sigma -- Chapter 9 The Integration of TQM and Six-Sigma -- Chapter 10 Qualitative and Quantitative Analysis of Six Sigma in Service Organizations -- Chapter 11 Lean Six Sigma – Making It ‘Business as Usual’ --- www.ketabdownload.com